No. If you pay by Direct Debit, we will take two separate Direct Debit payments instead of one, and you do not need to do anything to make this happen. If you do not pay by Direct Debit, you will continue to use your current payment method, but you will receive two separate invoices instead of one combined invoice.

Since you became a customer, we have been invoicing you for both fuel card services and vehicle tracking services on one invoice. However, as our vehicle tracking business grows, separate invoicing of these services will help us to provide you with greater support and focus in each of these services.

Your existing Direct Debit will still be in place to pay for your fuel and vehicle tracking in two separate invoices.

No, there will be no change to your contract.

No, your invoices will still be available in your Velocity account as normal.

No. The payment reference will be the same, but you will see two separate collections where previously you saw one.

No, the payment terms of your current contract will remain the same.

No, you will keep the same contract with no changes.

Yes, each will have individual account numbers. However, both accounts will be linked so your current experience on Velocity won’t change.

No, your login details will remain the same.

Yes, you will still be able to manage and track your vehicles through Velocity and the Kinesis App as normal. If your fuel cards were previously linked to your vehicle tracking, they will remain linked.

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